Privacy Policy

Effective date: 12 September 2026  ·  Last updated: 12 September 2026

1. Who we are

Dynamax Adventures Private Limited is a Tanzania-based tour operator. This policy applies to dynamaxadventures.co.tz, the Dynamax Adventures Android app and the restricted Dynamax Staff Android app. Questions can be sent to booking@dynamaxadventures.co.tz.

2. Information we collect

Depending on how you use our services, we may collect:

• Contact and identity information such as name, email address, telephone number, nationality and account credentials.
• Booking information such as destinations, travel dates, traveller counts, accommodation preferences, itineraries and special requests.
• Payment and transaction references. Card or mobile-money credentials are processed by the relevant payment provider and are not stored in full by us.
• Files you choose to provide, such as payment evidence, traveller documents, photographs or videos.
• Technical information such as device type, browser, IP address, error records and security logs.
• For authorized staff, operational records including assigned work, customers, suppliers, costs, communications and account activity.

3. How we use information

We use information to provide quotations and bookings, arrange tours and accommodation, process payments, communicate with travellers, operate staff workflows, provide support, secure accounts, prevent fraud, comply with legal duties and improve our services.

4. Legal basis and choices

We process information where needed to provide a requested service or contract, comply with law, protect legitimate business and security interests, or where you have given consent. You may decline optional information, although some services may then be unavailable.

5. Sharing

We share only what is reasonably required with hotels, guides, drivers, parks, airlines, ferry operators, activity providers, payment processors, hosting and communications providers, professional advisers and lawful authorities. We do not sell personal information or use it for unrelated third-party advertising.

6. Staff app

Dynamax Staff is restricted to authorized company personnel. It displays business and customer information according to each user’s role. Staff must keep login details confidential and may use information only for approved Dynamax Adventures work.

7. Storage and security

We use access controls, encrypted network connections where available, account authentication, backups and operational safeguards. No online service is completely risk-free, but we work to prevent unauthorized access, disclosure, alteration or loss.

8. Retention and deletion

We retain booking, accounting and legal records for as long as required by Tanzanian law and legitimate business needs. Other information is deleted or anonymized when no longer needed. To request access, correction or deletion, email booking@dynamaxadventures.co.tz with the subject “Privacy request”. We may verify your identity and may retain records that law requires us to keep.

9. Children

Our apps are not directed to children. A person under 18 may travel only through arrangements made by a parent or legal guardian. We do not knowingly allow children to create staff accounts.

10. Cookies and analytics

Our website may use essential cookies for sessions, language, cart and security features. If analytics are enabled, they are used to understand aggregate service performance. Browser controls can restrict cookies, although essential features may stop working.

11. International processing

Some providers may process information outside Tanzania. Where this occurs, we use providers and safeguards appropriate to the service and applicable law.

12. Changes

We may update this policy when our services or legal requirements change. The current version and effective date will remain available on this page.

13. Contact

Dynamax Adventures Private Limited
Ilala Kasulu A – Arusha Street, Dar es Salaam, Tanzania
Email: booking@dynamaxadventures.co.tz
Phone/WhatsApp: +255 780 394 499